GENERAL MANAGER - BOGUE HOMA
POSITION TITLE:

                                                                                                           

                                                                                                                                     

POSITION TITLE:         GENERAL MANAGER– FULL TIME – SHIFT: VARIES        

SALARY RANGE:         SALARIED                                  SUPERVISOR: Exec VP/COO

OPENING DATE:          OCTOBER 01, 2010                   CLOSING DATE:        Until Filled

 

JOB LOCATION:           BOGUE HOMA – Executive department

RESPONSIBILITIES:

 

·         Build and maintain effective relationships with the Bok Homa Casino’s VIP Guests.

·         Develop and monitor effective Guest satisfaction measurements and executes appropriate action to maximize positive trends.  

·         Resolve Guest or Associate disputes, complaints and issues within established policies and procedures.

·         Maintain a constant “Floor Presence” to observe gaming operations and interact with the Guests.

·         Provide superior decision-making and good judgment in evaluating business situations and opportunities associated with the Bok Homa Casino prior to the commitment of any facilities and/or services.

·         Assist in monitoring the marketing of the Bok Homa Casino promotions to ensure a maximum impact on player development and profitability for the facility.

·         Plan, develop, recommend and administer changes and improvements to the Bok Homa Casino’s operations, facilities and manpower levels which encourage maximum Guest satisfaction, increased player activity and minimize costs consistent with operational demands.

·         Ensure that established hold targets are met for the Bok Homa Casino and Slot departments. 

·         Set obtainable and understandable objectives for the direct reports of this position and assist in establishing pertinent measurements for the entire team.

·         Ensure that established security measures aimed at preventing cheating, theft and embezzlement are in place and their effectiveness are monitored and evaluated regularly.

·         Ensure compliance with government regulations, Title 31 requirements and other tribal, state, federal and gaming regulatory standards.

·         Completes all reporting and miscellaneous paperwork as required.

·         Review property and departmental statistical and financial data for fluctuations and trends.  Create and issue reports of the findings and outline the actions taken to exploit the positive and correct the negative trend and changes.

·         Maintain knowledge on the changing gaming industry standards, new best practices, gaming trends, new products and clarified regulatory requirements.

·         Develop strategies and programs focused on increasing revenues for the Bok Homa Casino.

·         Ensure that the physical property and equipment assigned to the Bok Homa Casino are protected, maintained, and utilized efficiently and effectively to maximize the return on investment to the Tribe.

·         Serve as a member of the Resort Operating Committee.  Attend all assigned meetings.

·         Direct, lead and manage the direct reports assigned to this position and the Bok Homa Casino property.  The assigned departments and leaders would include; Slots, Security, Housekeeping, Facility Maintenance, Food and Beverage, IT support, Cage Manager and onsite marketing.

·         Implement, improve and becomes accountable for carrying out of the actions and communications necessary to meet the Resort’s high standards pertaining to Associate morale, attitude, appearance, friendliness and courtesy.

·         Develop, lead, motivate and maintain a team of leaders and Associates willing and able to execute approved operational plans to achieve the financial, operational and Guest service expectations set for the Bok Homa Casino.

·         Manage the personnel assigned to the affected areas of the Bok Homa Casino.  Complete the hiring and separation actions as required to maintain an adequate staff level in each assigned position in order to carry out the assigned tasks and meet approved budget constraints. 

·         Issue discipline, recognition and training, as appropriate in order to meet the property’s goals and assignments.

·         Ensure that all assigned departments are staffed with competent personnel who are:

(a)     Delegated authority to accomplish their respective responsibilities;

(b)     Compensated commensurate with their individual ability, skill and responsibility;

(c)     Provided with well-defined and understood lines of authority;

(d)     Continually being developed for greater achievement.  

·         Conducts performance evaluations for all direct reports to emphasize goal achievements and professional development.

·         Devote adequate time to plan strategic and tactical objectives with the Executive Vice-President of Operations and other executives and direct reports.

·         Work closely with the Choctaw Resort Development Enterprise (CRDE) Board of Directors, the President / CEO of the Resort and the department heads assigned to the Bok Homa Casino to meet the Resort’s stated goals and objectives.

·         Advise the Resort’s executive leaders and the Operating Committee on procedural and budgetary issues relating to the casino operations. 

·         Approve the daily purchase of materials and supplies and other expenses within the limits of assigned authority.

·         Develop and assist with the implementation of the Capital, Labor and Financial budgets and monitor the adherence to them.

·         Ensure that the workplace remains safe through the training, mentoring and following of proper policies, procedures and guidelines.

·         Establishes and maintains an effective system of communications throughout the Bok Homa Casino.

·         Maintain open lines of communication and cooperation between other Resort facilities, groups, attractions, and departments.  Interact on the floor with the line employees to ensure communication lines are in place and help develop the Associates for future advancement.

·         Perform all other duties as assigned or required in order to meet the responsibilities of the position and for the Resort’s operations.

QUALIFICATIONS:

·         Must be a minimum of twenty-one (21) years of age.

·         Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

·         Must have a bachelor’s degree in Business Administration, Public Administration, Hospitality Management, Casino/Resort Management studies or a related field.   A Master’s degree in a related field is preferred.

·         Must have a minimum of eight (8) years of previous experience in a management/supervisory capacity in a casino or destination resort type environment.  A minimum of five (5) years of previous experience as a General Manager is preferred.  An equivalent combination of education and experience may be accepted.

  • Must possess knowledge and experience in using a modern management style which conveys a sense of professionalism, enthusiasm and energy.  Candidates must have the ability to constantly evaluate and develop fresh new ideas for generating or increasing revenues and providing superior Guest service.
  • Must be achievement-driven and must accept responsibility for his/her results, while holding others under their direction accountable for their actions and the results of their actions.   
  • Must possess a strong work ethic and have the desire to be the best by being a hands-on, results-oriented executive who is committed and determined to achieve established goals and objectives by providing responsibility and accountability.
  • Must possess extensive gaming industry knowledge and have the ability to apply it on a day-to-day basis using real life scenarios
  • Must have a mature orientation with the ability to uphold and handle confidential and sensitive information.
  • Must display a professional presence and consistently demonstrate honesty and fairness in dealings with all VIP clients, Guests, vendors and Associates.
  • Must possess outstanding communication skills, both written and oral, in contact with clients, Associates and other department personnel to increase the Resort’s business and support the defined goals.
  • Must possess the ability and willingness to speak to both individuals and in front of large groups of people, presenting a professional appearance and having an effective method of delivery.
  • Must have the ability to respond to common inquiries or complaints from Guests, regulatory agencies, or members of the business community.   
  • Must have a proven ability to handle multiple tasks and to deploy resources effectively.
  • Must have the ability to define problems collect data, establish facts, and draw valid conclusions. 
  • Must possess strong analytical and negotiating skills and have a high degree of originality, initiative, and judgment.

·         Must possess previous experience in slot management.

·         Must have the ability to adapt to competitive trends in the gaming industry.

  • Must possess strong marketing skills, understand detailed financial statements, data and trends and have the ability to work independently without direct oversight and management.

·         Must be computer literate and have an extensive knowledge in working with Microsoft Office Suite products (Word, Excel, PowerPoint, and Outlook) and other casino related software.

  • Must possess a superior mathematical aptitude to add, subtract, multiply, divide and problem solve.
  • Must possess the ability to effectively present information to top management and affected groups.
  • Must possess the management skills to hire, grow and develop the staff to carry out the Resort’s operations.
  • Must possess the ability to mentor and inspire all Associates to provide the highest levels of professionalism.  Must be able to provide strong and effective leadership for all Associates, while building a teamwork environment from the Vice-Presidents to the entry-level positions.
  • Must possess experience in directing and evaluating casino operations, dealing with management level issues and have an understanding of how to forecast, budget, track and analyze income statements, financial statements and related expenses.
  • Must be willing and able to work flexible shifts, nights, weekends, holidays, and additional hours as required.
  • Must be able to stand and talk for extended periods, sometimes in excess of four (4) hours at a time.
  • Must be able to work within a smoke filled environment.
  • Must be able to work in an casino environment with a potential noise level reaching in excess of 100db at times and involving multiple distractions.
  • Must be able to frequently walk, sit, and perform functions with each hand and arm. 
  • Must be able to safely lift and/or move up to fifty (50) pounds on occasions. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Will use a computer and eye strain is possible throughout the assigned shift.
  • Bending, stooping, climbing, reaching, kneeling, pulling and pushing may be required throughout the assigned shift.