POSITION TITLE: GENERAL MANAGER– FULL TIME – SHIFT: VARIES
SALARY RANGE: SALARIED SUPERVISOR: Exec VP/COO
01, 2010 CLOSING DATE: Until
JOB LOCATION: BOGUE HOMA – Executive department
and maintain effective relationships with the Bok Homa Casino’s VIP Guests.
and monitor effective Guest satisfaction measurements and executes appropriate
action to maximize positive trends.
Guest or Associate disputes, complaints and issues within established policies
a constant “Floor Presence” to observe gaming operations and interact with the
superior decision-making and good judgment in evaluating business situations
and opportunities associated with the Bok Homa Casino prior to the commitment
of any facilities and/or services.
in monitoring the marketing of the Bok Homa Casino promotions to ensure a maximum
impact on player development and profitability for the facility.
develop, recommend and administer changes and improvements to the Bok Homa
Casino’s operations, facilities and manpower levels which encourage maximum
Guest satisfaction, increased player activity and minimize costs consistent
with operational demands.
that established hold targets are met for the Bok Homa Casino and Slot
obtainable and understandable objectives for the direct reports of this
position and assist in establishing pertinent measurements for the entire team.
that established security measures aimed at preventing cheating, theft and
embezzlement are in place and their effectiveness are monitored and evaluated
compliance with government regulations, Title 31 requirements and other tribal,
state, federal and gaming regulatory standards.
all reporting and miscellaneous paperwork as required.
property and departmental statistical and financial data for fluctuations and
trends. Create and issue reports of the
findings and outline the actions taken to exploit the positive and correct the
negative trend and changes.
knowledge on the changing gaming industry standards, new best practices, gaming
trends, new products and clarified regulatory requirements.
strategies and programs focused on increasing revenues for the Bok Homa Casino.
that the physical property and equipment assigned to the Bok Homa Casino are
protected, maintained, and utilized efficiently and effectively to maximize the
return on investment to the Tribe.
as a member of the Resort Operating Committee.
Attend all assigned meetings.
lead and manage the direct reports assigned to this position and the Bok Homa
Casino property. The assigned
departments and leaders would include; Slots, Security, Housekeeping, Facility
Maintenance, Food and Beverage, IT support, Cage Manager and onsite marketing.
improve and becomes accountable for carrying out of the actions and
communications necessary to meet the Resort’s high standards pertaining to Associate morale, attitude, appearance, friendliness and
lead, motivate and maintain a team of leaders and Associates willing and able
to execute approved operational plans to achieve the financial, operational and
Guest service expectations set for the Bok Homa Casino.
the personnel assigned to the affected areas of the Bok Homa Casino. Complete the hiring and separation actions as
required to maintain an adequate staff level in each assigned position in order
to carry out the assigned tasks and meet approved budget constraints.
discipline, recognition and training, as appropriate in order to meet the
property’s goals and assignments.
that all assigned departments are staffed with competent personnel who are:
authority to accomplish their respective responsibilities;
commensurate with their individual ability, skill and responsibility;
(c) Provided with
well-defined and understood lines of authority;
being developed for greater achievement.
performance evaluations for all direct reports to emphasize goal achievements
and professional development.
adequate time to plan strategic and tactical objectives with the Executive
Vice-President of Operations and other executives and direct reports.
closely with the Choctaw Resort Development Enterprise (CRDE) Board of
Directors, the President / CEO of the Resort and the department heads assigned
to the Bok Homa Casino to meet the Resort’s stated goals and objectives.
the Resort’s executive leaders and the Operating Committee on procedural and
budgetary issues relating to the casino operations.
the daily purchase of materials and supplies and other expenses within the
limits of assigned authority.
and assist with the implementation of the Capital, Labor and Financial budgets
and monitor the adherence to them.
that the workplace remains safe through the training, mentoring and following
of proper policies, procedures and guidelines.
and maintains an effective system of communications throughout the Bok Homa
open lines of communication and cooperation between other Resort facilities,
groups, attractions, and departments.
Interact on the floor with the line employees to ensure communication
lines are in place and help develop the Associates for future advancement.
all other duties as assigned or required in order to meet the responsibilities
of the position and for the Resort’s operations.
be a minimum of twenty-one (21) years of age.
be able to obtain and maintain a gaming license issued by the Choctaw Gaming
have a bachelor’s degree in Business Administration, Public Administration,
Hospitality Management, Casino/Resort Management studies or a related
field. A Master’s degree in a related
field is preferred.
have a minimum of eight (8) years of previous experience in a
management/supervisory capacity in a casino or destination resort type
environment. A minimum of five (5) years
of previous experience as a General Manager is preferred. An equivalent combination of education and
experience may be accepted.
possess knowledge and experience in using a modern management style which
conveys a sense of professionalism, enthusiasm and energy. Candidates must have the ability to
constantly evaluate and develop fresh new ideas for generating or
increasing revenues and providing superior Guest service.
- Must be achievement-driven and must accept responsibility for
his/her results, while holding others under their direction accountable
for their actions and the results of their actions.
possess a strong work ethic and have the desire to be the best by being a
hands-on, results-oriented executive who is committed and determined to
achieve established goals and objectives by providing responsibility and
- Must possess extensive gaming industry knowledge and have the
ability to apply it on a day-to-day basis using real life scenarios
- Must have a
mature orientation with the ability to uphold and handle confidential and
- Must display a professional presence and consistently demonstrate
honesty and fairness in dealings with all VIP clients, Guests, vendors and
possess outstanding communication skills, both written and oral, in
contact with clients, Associates and other department personnel to
increase the Resort’s business and support the defined goals.
possess the ability and willingness to speak to both individuals and in
front of large groups of people, presenting a professional appearance and
having an effective method of delivery.
- Must have
the ability to respond to common inquiries or complaints from Guests,
regulatory agencies, or members of the business community.
- Must have a proven ability to handle multiple tasks and to deploy
- Must have
the ability to define problems collect data, establish facts, and draw
possess strong analytical and negotiating skills and have a high degree of
originality, initiative, and judgment.
possess previous experience in slot management.
have the ability to adapt to competitive trends in the gaming industry.
possess strong marketing skills, understand detailed financial statements,
data and trends and have the ability to work independently without direct
oversight and management.
be computer literate and have an extensive knowledge in working with Microsoft
Office Suite products (Word, Excel, PowerPoint, and Outlook) and other casino
possess a superior mathematical aptitude to add, subtract, multiply,
divide and problem solve.
possess the ability to effectively present information to top management
and affected groups.
- Must possess the management skills to hire,
grow and develop the staff to carry out the Resort’s operations.
- Must possess the ability to mentor and inspire all Associates to
provide the highest levels of professionalism. Must be able to provide strong and
effective leadership for all Associates, while building a teamwork
environment from the Vice-Presidents to the entry-level positions.
possess experience in directing and evaluating casino operations, dealing
with management level issues and have an understanding of how to forecast,
budget, track and analyze income statements, financial statements and
- Must be
willing and able to work flexible shifts, nights, weekends, holidays, and
additional hours as required.
- Must be
able to stand and talk for extended periods, sometimes in excess of four
(4) hours at a time.
- Must be
able to work within a smoke filled environment.
- Must be
able to work in an casino environment with a
potential noise level reaching in excess of 100db at times and involving
- Must be
able to frequently walk, sit, and perform functions with each hand and
- Must be
able to safely lift and/or move up to fifty (50) pounds on occasions.
vision abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and ability to
- Will use a
computer and eye strain is possible throughout the assigned shift.
stooping, climbing, reaching, kneeling, pulling and pushing may be
required throughout the assigned shift.